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What is mobile banking?
Mobile Banking is a service that uses a wireless Internet connection or text banking on your mobile phone to access your credit union account information.

Is there a cost to use mobile banking?
Catholic Federal Credit Union does not charge a fee to access mobile banking. Standard text messaging fees may apply through your cell phone carrier for members using text banking.

How do I enroll in mobile banking?
Simply log into your Catholic Federal Credit Union home banking account and click on Mobile Banking.

How long should it take to receive the text message that I’ll use to enroll my mobile device?
Typically, you should receive the text message within a few minutes of enrolling your device. However, there could be cases when network traffic is heavy. If you have not received a message within 30 minutes, please retry visiting the site.

How secure is mobile banking?
Mobile banking uses the latest and most advanced security features available. Using mobile banking is as secure as using online banking at home through a secure connection.

If my phone is lost or stolen, is my information safe?
Yes, your information is safe. Financial information and login details are never stored on your mobile phone when you use mobile banking. We suggest that you also take advantage of security features on your phone by enabling a password.

How can I get assistance if I have questions or problems with mobile banking?
Simply call Catholic Federal Credit Union at (800) 798-2328 if you have questions or problems. Our member contact center will be able to assist you with a wide variety of issues.

Is a wireless network connection required?
Yes, the application relies on the information from our credit union systems. None of your financial information is stored on your handset when using the application; therefore, you must have a network signal available when using the application. All information transferred to your mobile banking over-the-air is encrypted with 128-bit technology, making it extremely secure.

What if I have a question about my mobile data plan with a cell phone carrier?
If you have questions about network coverage or data plan information, contact your cell phone service provider.

What if I have questions about information on one of my enrolled accounts?
If you have questions about account information, contact Catholic Federal’s Member Contact Center at (800) 798-2328.

Do I have to type the hyperlink address every time I want to access mobile banking?
Most phones allow you to save bookmarks, so you do not have to type the address each time. Instructions for saving bookmarks should be provided in the manual that came with your mobile phone.

What happens if I forget my password?
You can reset your password by logging into your home banking account and clicking on mobile banking.

What happens if I get locked out of mobile banking?
You can unlock your device by logging into your home banking account and clicking on mobile banking.

What does it mean if I get a “Bad HTTP Status” or “Cannot connect to service” error when accessing the internet on my phone?
These and similarly worded errors will be seen when your phone is having difficulty connecting to the Internet. This cause could be a problem your service provider is having or it could be low signal strength. The exact wording of the error messages will differ slightly between telephone manufacturers and service providers, and they may be accompanied by an error code. If you get the error persistently, you should contact your wireless service provider.

I just changed my phone model, phone carrier and/or phone number. What should I do?
Log into your home banking account and click on mobile banking. You will be able to update your information by clicking on New Device and following the directions. Then select your old mobile banking profile and click Delete Device and follow the directions. When you have successfully completed these steps, your old mobile banking profile will be disabled and will not be available in the future.

What types of mobile banking are available?

WAP, APP & Text Banking

Text Banking Commands

FUNCTION COMMAND DESCRIPTION
Balance B Summary of available balances for all accounts
History H Summary of recent transactions per account
Transfer T Transfer money between eligible accounts. Note: To make a transfer, first submit command T to shortcode 46379. You will then receive a list of accounts. To Transfer from Account #2 to Account #1 in the Amount of $45.34, simply text the command “ 2 1 45.34”
Command C List of available Text Banking commands
Help HE Help content for Text Banking
Login L Receive a URL for the Catholic Federal Mobile Browser website
Stop S De-activate all Catholic Federal Credit Union text services


NOTE: You can check for additional available commands by activating your phone and sending C to 46379.

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