WINTER 2017

      member

Catholic Federal is making preparations for our upcoming core software conversion. The core software is the computer
system that Catholic Federal uses to maintain Members’ accounts and loans, and process transactions.

Why is Catholic Federal upgrading to a new system?                      Can I access CFCU ATMs and use my CFCU Debit Card and/or
The credit union learned that the current core software system was      VISA during the system upgrade?
being phased out and we needed to look for a product to replace         Yes, you will be able to access CFCU ATMs during the upgrade.
it. Member Driven Technologies (MDT); a Credit Union Service            Your CFCU Debit Card will function normally at other non-CFCU ATM
Organization (CUSO) has been selected to provide our next core          locations, however if you do a balance inquiry the amount will show
software system. MDT is a Michigan-based CUSO that provides             zero dollars. Your CFCU Debit & VISA Card will be available for use
information technology solutions for credit unions in 27 states that    during the upgrade.
service over 1.8 million members with advanced technology and           Will the system upgrade affect how I login to Mobile or Online Banking?
better service and reliability for our members to provide a stronger    Yes, Catholic Federal will have a new improved Mobile and Online
foundation for your financial well-being.                               Banking system to serve you better. Information on how to login after
When will the system upgrade take place?                                the system upgrade will be shared with you as we get closer to the
The core software system conversion will take place 6pm, Friday, April  conversion date.
28, 2017; through Monday, May 1, 2017. All CFCU services will resume    Do I need to order a new Debit or VISA card after the conversion?
on Tuesday, May 2, 2017.                                                No, you do not need to order a new card. Your CFCU ATM, Debit, and
Will Catholic Federal be open during the system upgrade?                VISA cards will continue to function normally.
All CFCU office locations will be CLOSED Saturday, April 29, 2017       Will my Direct Deposit or automatic payments continue to post
through Monday, May 1, 2017. The credit union will re-open on           after the conversion?
Tuesday, May 2, 2017.                                                   Direct Deposits (including payroll deposits, Social Security, and
Can I access Mobile Banking, Online Banking or Express Telephone        Supplemental Security Income (SSI) benefits, or other regular deposits)
during the system upgrade?                                              and existing automatic payments to or from any of your CFCU accounts
Express Telephone, Mobile and Online Banking services will be           WILL NOT be affected by the system upgrade and will continue to be
UNAVAILABLE beginning 6pm, Friday, April 28, 2017. Service will         processed as usual. You WILL NOT need to contact any businesses that
resume Tuesday, May 2, 2017.                                            withdraw or deposit funds from or into your CFCU account.

Additional information will be shared on the upgrade in the Spring newsletter and on our website.