Page 1 - Catholic Federal Spring 2017 Newsletter
P. 1
SPRING 2017
member
PLEASE NOTE: BE PREPARED…
All CFCU locations YOUR TECHNOLOGY
will be CLOSED UPGRADE TO-DO LIST
Saturday, April 29 — Monday, May 1 Taking action prior to April 29th will
minimize any inconvenience and
WHILE WE UPGRADE OUR TECHNOLOGY SYSTEMS. interruption to your banking experience.
The credit union will re-open Tuesday, May 2, 2017. Make a note of the
technology upgrade dates:
ONLINE BANKING, MOBILE BANKING ONLINE BILL PAYER WILL BE The technology upgrade will begin at
AND EXPRESS TELEPHONE UNAVAILABLE FROM 6:00p.m. Friday, April 28th and will
continue through Monday, May 1, 2017.
WILL BE UNAVAILABLE starting at Monday, April 24 – Monday, May 1, 2017. All office hours and services will resume
3:00 p.m. Friday, April 28 – May 1, 2017. Service will resume Tuesday, May 2, 2017. on Tuesday, May 2, 2017.
Service will resume Tuesday, May 2, 2017.
Schedule online bill payments
THANK YOU FOR UNDERSTANDING in advance of the conversion:
Your payments will be made as
THAT WE’RE ALWAYS LOOKING FOR scheduled, even if the date falls during
the technology upgrade as long as they
WAYS TO SERVE YOU are set up prior to Monday, April 24th.
Please note, Online Bill Payer will be
What WILL CHANGE After the Technology Upgrade? UNAVAILABLE Monday, April 24th
`` Online and Mobile Banking will have a new look and functionality. through Monday, May 1, 2017.
`` 1st time Log In Instructions for Online Banking after the Upgrade
Downloading account history:
• 1st time Online Banking ID: account number Account history prior to the technology
• 1st time Password: CFCU and the last 4 digits of the primary member’s social security number upgrade will be unavailable in Mobile and
Online Banking. You can download all of
followed by an exclamation point. Example: CFCU1234! the copies of your archived eStatements
• You will then be required to select a new Online Banking ID (Username) and Password. Moving prior to April 2017 until 3:00p.m. Friday,
April 28, 2017. After the upgrade, 12
forward you will no longer be able to use your credit union account number as your online months of account statement history will
banking ID. This change is a part of our technology upgrade that provides enhanced security be available in eStatements.
measures for your protection.
`` Mobile Banking Log In – you will first need to enroll your account by accessing Online Banking Take care of special
and selecting the Mobile Banking option. You will then need to download the new Catholic Federal transactions before the
mobile app after enrolling. The old app will not work after the technology upgrade. technology dates:
`` Express Telephone will be iTalk after the upgrade and will be accessed by calling (800) 475.2338. All Catholic Federal locations will be
You will continue to use your account number and same PIN number to access the system. The CLOSED during the technology upgrade.
user prompts will be different than what you currently use for E.T.
Keep enough cash on hand:
What is NOT CHANGING After the Technology Upgrade? ATM withdrawal amounts may be limited
`` Your primary account number, checks, credit cards and ATM/Debit Cards during the technology upgrade weekend.
(pin numbers will stay the same). Write down your account
`` CFCU’s Routing and Transit Number: 272484441 number for easy reference:
`` All scheduled ACH, transfers and bill payments will not be affected if they Your account number will remain the
same after the technology upgrade. We
were scheduled prior to the technology upgrade. recommend that prior to Friday, April 28,
`` Pre-authorized payments and direct deposits 2017 you record your account number
`` Online Banking will still be accessible at www.cathfcu.com and have it for reference after the
conversion. You can contact the credit
union at (800) 798-2328 if you need
assistance.