Page 1 - Catholic Federal Spring 2017 Newsletter
P. 1

SPRING 2017

      member

                       PLEASE NOTE:                                                                   BE PREPARED…

                      All CFCU locations                                                              YOUR TECHNOLOGY
                            will be CLOSED                                                            UPGRADE TO-DO LIST

  Saturday, April 29 — Monday, May 1                                                                  Taking action prior to April 29th will
                                                                                                      minimize any inconvenience and
WHILE WE UPGRADE OUR TECHNOLOGY SYSTEMS.                                                              interruption to your banking experience.

                   The credit union will re-open Tuesday, May 2, 2017.                                Make a note of the
                                                                                                      technology upgrade dates:
  ONLINE BANKING, MOBILE BANKING                       ONLINE BILL PAYER WILL BE                      The technology upgrade will begin at
           AND EXPRESS TELEPHONE                              UNAVAILABLE FROM                        6:00p.m. Friday, April 28th and will
                                                                                                      continue through Monday, May 1, 2017.
     WILL BE UNAVAILABLE starting at          Monday, April 24 – Monday, May 1, 2017.                 All office hours and services will resume
  3:00 p.m. Friday, April 28 – May 1, 2017.  Service will resume Tuesday, May 2, 2017.                on Tuesday, May 2, 2017.
Service will resume Tuesday, May 2, 2017.
                                                                                                      Schedule online bill payments
THANK YOU FOR UNDERSTANDING                                                                           in advance of the conversion:
                                                                                                      Your payments will be made as
                THAT WE’RE ALWAYS LOOKING FOR                                                         scheduled, even if the date falls during
                                                                                                      the technology upgrade as long as they
                WAYS TO SERVE YOU                                                                     are set up prior to Monday, April 24th.
                                                                                                      Please note, Online Bill Payer will be
What WILL CHANGE After the Technology Upgrade?                                                        UNAVAILABLE Monday, April 24th
`` Online and Mobile Banking will have a new look and functionality.                                  through Monday, May 1, 2017.
`` 1st time Log In Instructions for Online Banking after the Upgrade
                                                                                                      Downloading account history:
   •	 1st time Online Banking ID: account number                                                      Account history prior to the technology
   •	 1st time Password: CFCU and the last 4 digits of the primary member’s social security number    upgrade will be unavailable in Mobile and
                                                                                                      Online Banking. You can download all of
        followed by an exclamation point. Example: CFCU1234!                                          the copies of your archived eStatements
   •	 You will then be required to select a new Online Banking ID (Username) and Password. Moving     prior to April 2017 until 3:00p.m. Friday,
                                                                                                      April 28, 2017. After the upgrade, 12
        forward you will no longer be able to use your credit union account number as your online     months of account statement history will
        banking ID. This change is a part of our technology upgrade that provides enhanced security   be available in eStatements.
        measures for your protection.
`` Mobile Banking Log In – you will first need to enroll your account by accessing Online Banking     Take care of special
    and selecting the Mobile Banking option. You will then need to download the new Catholic Federal  transactions before the
    mobile app after enrolling. The old app will not work after the technology upgrade.               technology dates:
`` Express Telephone will be iTalk after the upgrade and will be accessed by calling (800) 475.2338.  All Catholic Federal locations will be
    You will continue to use your account number and same PIN number to access the system. The        CLOSED during the technology upgrade.
    user prompts will be different than what you currently use for E.T.
                                                                                                      Keep enough cash on hand:
What is NOT CHANGING After the Technology Upgrade?                                                    ATM withdrawal amounts may be limited
`` Your primary account number, checks, credit cards and ATM/Debit Cards                              during the technology upgrade weekend.

    (pin numbers will stay the same).                                                                 Write down your account
`` CFCU’s Routing and Transit Number: 272484441                                                       number for easy reference:
`` All scheduled ACH, transfers and bill payments will not be affected if they                        Your account number will remain the
                                                                                                      same after the technology upgrade. We
    were scheduled prior to the technology upgrade.                                                   recommend that prior to Friday, April 28,
`` Pre-authorized payments and direct deposits                                                        2017 you record your account number
`` Online Banking will still be accessible at www.cathfcu.com                                         and have it for reference after the
                                                                                                      conversion. You can contact the credit
                                                                                                      union at (800) 798-2328 if you need
                                                                                                      assistance.
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