Catholic Federal is making final preparations for our upcoming core software conversion. The conversion will upgrade our technology systems to be faster, more reliable, more flexible, and better than ever.
Please note: all CFCU locations will be CLOSED Saturday, April 29 – Monday, May 1 for technology systems upgrade. The credit union will re-open Tuesday, May 2, 2017. Online Banking, Mobile Banking and Express Telephone will be unavailable starting at 3:00 p.m. Friday, April 28 – May 1, 2017. Service will resume Tuesday, May 2, 2017. Online Bill Payer will be unavailable from Monday, April 24 – Monday, May 1, 2017. Service will resume Tuesday, May 2, 2017. Thank you for understanding that we’re always looking for ways to serve you Stronger, Faster, Better!
Why is Catholic Federal upgrading to a new system?
The credit union learned that the current core software system was being phased out and we needed to look for a product to replace it. The core software is the computer system that Catholic Federal uses to maintain Members’ accounts and loans, and process transactions. Member Driven Technologies (MDT), a Credit Union Service Organization (CUSO) has been selected to provide our next core software system. MDT is a Michigan-based CUSO that provides information technology solutions for credit unions in 27 states that service over 1.8 million members with advanced technology and better service and reliability for our members to provide a stronger foundation for your financial well-being.
What WILL CHANGE After the Technology Upgrade?
- Online and Mobile Banking will have a new look and functionality.
- 1st Time Log In Instructions for Online Banking After the Upgrade
- 1st Time Online Banking ID: account number
- 1st Time Password: CFCU and the last 4 digits of the primary member’s social security number followed by an exclamation point. Example: CFCU1234!
- You will then be required to select a new Online Banking ID (Username) and Password. Moving forward you will no longer be able to use your credit union account number as your online banking ID. This change is a part of our technology upgrade that provides enhanced security measures for your protection.
- Mobile Banking Access – you will first need to enroll your account by accessing Online Banking at www.cathfcu.com and you will use the same User Name ID and password that you established for Online Banking. You will then need to download the new Catholic Federal mobile app in the app store. The old app will not work after the technology upgrade.
- Express Telephone will be iTalk after the upgrade and will be accessed by calling (800) 475.2338. You will continue to use your account number and same PIN number to access the system. The user prompts will be different than what you currently use for E.T.
- Current Quicken users will need to disconnect their accounts and reconnect on or after May 2, 2017. Click here for instructions.
What is NOT CHANGING After the Technology Upgrade?
- Your primary account number, checks, credit cards and ATM/Debit Cards (pin numbers will stay the same).
- CFCU’s Routing and Transit Number: 272484441
- All scheduled ACH, transfers and bill payments will not be affected if they were scheduled prior to the technology upgrade.
- Pre-authorized payments and direct deposits
- Online Banking will still be accessible at www.cathfcu.com
Will Catholic Federal be open during the system upgrade?
All CFCU office locations will be CLOSED Saturday, April 29, 2017 through Monday, May 1, 2017. The credit union will re-open on Tuesday, May 2, 2017.
Can I access Mobile Banking, Online Banking or Express Telephone during the system upgrade?
Express Telephone, Mobile and Online Banking services will be UNAVAILABLE beginning 3pm, Friday, April 28, 2017. Service will resume Tuesday, May 2, 2017.
Can I access CFCU ATMs and use my CFCU Debit Card and/or VISA during the system upgrade?
Yes, you will be able to access CFCU ATMs during the upgrade. Your CFCU Debit Card will function normally at other non-CFCU ATM locations, however if you do a balance inquiry the amount will show zero dollars. Your CFCU Debit & VISA Card will be available for use during the upgrade. ATM withdrawal amounts may be limited.
Do I need to order a new Debit or VISA card after the conversion?
No, you do not need to order a new card. Your CFCU ATM, Debit, and VISA cards will continue to function normally.
Will my Direct Deposit or automatic payments continue to post after the conversion?
Direct Deposits (including payroll deposits, Social Security, and Supplemental Security Income (SSI) benefits, or other regular deposits) and existing automatic payments to or from any of your CFCU accounts WILL NOT be affected by the system upgrade and will continue to be processed as usual. You WILL NOT need to contact any businesses that withdraw or deposit funds from or into your CFCU account.
Will Online Bill Pay be available during the core conversion?
Online Bill Pay will be temporarily unavailable. You will not have access to pay bills or add, modify, and/or delete Bill Pay payees starting Monday, April 24th. Service will resume on Tuesday, May 2, 2017.
What if I have an Online Bill Pay payment scheduled during the core conversion?
Any previously scheduled bill payments prior to April 24th will be processed as usual. Bill payments however CANNOT be scheduled during the time of April 24 and May 1, 2017. You will be able to schedule payments again on Tuesday, May 2, 2017. For Bill Payments that cannot wait until Tuesday, May 2, 2017, please schedule them prior to this scheduled downtime.
Will I need to re-enter any of my Online Bill Pay information after the core conversion?
Most of your Online Bill Pay payee information will be available after the upgrade. Please note: some of the payee information may not transfer over if we are unable to verify the address on record for the payee to ensure future payments will be delivered. You will need to re-enroll to receive an eBill from a company.
Is my account number changing?
Your account number will not be changing.
Is my account suffix changing?
Shares numbers will update after the conversion with two zeros added in front of the number and a zero added to the end. Example: your Prime Daily Savings account S1, will show as a S0010 after the conversion. A checking account S4 will show as S0040. Loan numbers will convert to 4 digits. Example: A current L1 will show as L0010, a L1.4 will show as L0014.
Will the technology upgrade affect dividend posting on my account?
Currently all members receive dividends for the dividend period paid on the first day of the month, for the prior dividend period. Beginning on April 1st you will see dividends paid on the last day of the month and included on that period’s statement.
Do I need to order new checks?
No, you will not need to order new checks. Your checks will continue to work.
Will automatic payments from third party vendors be processed on the scheduled date?
Scheduled payments from third party vendors will be processed on the authorized payment date i.e. mortgage and credit card payments.
How can I access my account history prior to the core conversion?
History prior to the April 29, 2017 upgrade will be unavailable within Mobile & Online Banking. After the conversion you will be able to access 12 months of prior statements in eStatements. You can download all the copies of your archived eStatements prior to April 2017 until 3:00pm Friday, April 28, 2017.
How will the core conversion affect my account statement?
Members will receive an account statement as normal. The account statement will look similar with a few modifications after the upgrade.
How will the technology upgrade affect my account eNotices?
Members who currently receive eNotices for Direct Deposits, Pre-Authorized Withdrawals, Delinquency notices or Certificate/Maturity Renewal notices will stop receiving these. You will now have the option to select eAlerts specific to your account and communication preferences. To enroll in eAlerts, login into your Online Banking account after May 1st and select eAlerts under the Services tab.
Do I need to re-enroll in eStatements?
If you are currently enrolled to receive eStatements, you will continue to receive them after the core conversion. After the conversion you will be able to access 12 months of history. You can download all the copies of your archived eStatements prior to 3:00 p.m. Friday, April 28, 2017.
Can I apply for a loan during the core conversion?
Catholic Federal will accept loan applications through the credit union’s website; however loan reviews will be unavailable until Tuesday, May 2, 2017.
Will the technology upgrade affect my Safe Deposit Box that I have at CFCU?
Your annual rental billing will be set up as an Automatic Payment and due on your anniversary date. If you are not currently set up on Auto-Pay please contact us at (800) 798-2328 ext. 122 to complete this process.
OTHER IMPORTANT ITEMS TO NOTE:
We’re excited to let you in on a little loan secret: a new Skip a Pay program is coming soon with our technology upgrade! Eligible members will be able to skip qualified loan payments, helping to free up some extra cash whether it’s around the holidays, a summer vacation or to work on home improvements. Members will be able to request a Skip a Pay via Online Banking and/or with our helpful staff during anytime of the year on qualified loans. Details on our new program will be made available down the road, so stay tuned as we share information after our technology upgrade.
Deposit & Withdrawal Tickets: When you visit a CFCU location after the technology upgrade, you will no longer have to fill out a Deposit & Withdrawal ticket. You can save time and head straight to the nearest member services representative who will assist you. At the end of your transaction, you will sign on an electronic signature pad and you have the option of receiving a printed receipt or having it emailed to you.
Interest Checking Account: Members who have an Interest Checking Account – this title will be updated to Dividend Checking after the upgrade.
Platinum & Rewards VISA: The S80 Payment Share will be discontinued. You will be able to make your payments directly to your VISA credit card through Online, Mobile and iTalk (previously Express Telephone). VISA payments can also be made by calling the credit union or visiting any office location.
Over the Phone Verification Questions: Members who call into the credit union to conduct inquiries or transactions over the phone are required to provide answers to verification questions. You will now be asked to provide a Passcode on the account for identify verification purposes, in addition to providing account-specific information when you call in. You may contact us at any time to update this information on your account at (800) 798-2328.
Account Beneficiaries (PODs): Currently we do not store your account beneficiary information on our core system; this information is retained on your account signature card. We are updating this procedure and will be entering your beneficiary information directly onto our system. Please contact us at (800) 798-2328 to update your account beneficiary information – you will need each beneficiary(ies) social security number, date of birth and mailing address.Go to main navigation