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Catholic Federal is making preparations for our upcoming core software conversion. The core software is the computer system that Catholic Federal uses to maintain Members’ accounts and loans, and process transactions. The conversion will upgrade our systems to be faster, more reliable, more flexible, and better than ever.

Why is Catholic Federal upgrading to a new system?
The credit union learned that the current core software system was being phased out and we needed to look for a product to replace it. Member Driven Technologies (MDT); a Credit Union Service Organization (CUSO) has been selected to provide our next core software system. MDT is a Michigan-based CUSO that provides information technology solutions for credit unions in 27 states that service over 1.8 million members with advanced technology and better service and reliability for our members to provide a stronger foundation for your financial well-being.

When will the system upgrade take place?
The core software system conversion will take place 6pm, Friday, April 28, 2017; through Monday, May 1, 2017. All CFCU services will resume on Tuesday, May 2, 2017.

Will Catholic Federal be open during the system upgrade?
All CFCU office locations will be CLOSED Saturday, April 29, 2017 through Monday, May 1, 2017. The credit union will re-open on Tuesday, May 2, 2017.

Can I access Mobile Banking, Online Banking or Express Telephone during the system upgrade?
Express Telephone, Mobile and Online Banking services will be UNAVAILABLE beginning 6pm, Friday, April 28, 2017. Service will resume Tuesday, May 2, 2017.

Can I access CFCU ATMs and use my CFCU Debit Card and/or VISA during the system upgrade?
Yes, you will be able to access CFCU ATMs during the upgrade. Your CFCU Debit Card will function normally at other non-CFCU ATM locations, however if you do a balance inquiry the amount will show zero dollars. Your CFCU Debit & VISA Card will be available for use during the upgrade.  

Will the system upgrade affect how I login to Mobile or Online Banking?
Yes, Catholic Federal will have a new improved Mobile and Online Banking system to serve you better. Information on how to login after the system upgrade will be shared with you as we get closer to the conversion date.

Do I need to order a new Debit or VISA card after the conversion?
No, you do not need to order a new card. Your CFCU ATM, Debit, and VISA cards will continue to function normally.

Will my Direct Deposit or automatic payments continue to post after the conversion?
Direct Deposits (including payroll deposits, Social Security, and Supplemental Security Income (SSI) benefits, or other regular deposits) and existing automatic payments to or from any of your CFCU accounts WILL NOT be affected by the system upgrade and will continue to be processed as usual. You WILL NOT need to contact any businesses that withdraw or deposit funds from or into your CFCU account.

Additional information will be shared on the upgrade as we get closer to the conversion date. Thank you for your membership.

 

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